Frequently Asked Questions
Orders
How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout. We accept all major credit cards and Shop Pay.
Can I cancel or modify my order?
Please contact us at arkgoodsllc@gmail.com within 24 hours of placing your order. After that, orders may already be in processing.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery takes 5–10 business days within the United States.
Do you offer free shipping?
Yes — we offer free standard shipping on all US orders.
Will I receive a tracking number?
Yes. Once your order ships, you'll receive an email with your tracking information.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please visit our Refund Policy page for full details.
How long does a refund take?
Refunds are issued to your original payment method within 10 business days of approval.
Products
Are your parts compatible with my vehicle?
Each product listing includes vehicle compatibility information. If you're unsure, email us at arkgoodsllc@gmail.com before purchasing.
Do your parts come with a warranty?
Warranty terms vary by product. Please check the individual product listing or contact us for details.
Contact
How can I reach you?
Email us at arkgoodsllc@gmail.com or visit our Contact page. We aim to respond within 1–2 business days.